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Get In Touch
Find the right channel for your question. We are a small team and every message goes to a real person.
For product questions, feedback, or anything that doesn't fit the categories below, email us at hello@marketflux.app. We read every message and respond within 2 business days.
Experiencing a bug, data discrepancy, or platform issue? Email support@marketflux.app with your account email and a brief description of the problem. For critical outages, include 'URGENT' in the subject line.
For questions about your Pro subscription, payment failures, refunds, or invoice requests, email billing@marketflux.app. Include your registered email address so our team can locate your account quickly.
To report a security vulnerability, request data deletion, or exercise your data rights under GDPR/CCPA, contact security@marketflux.app or privacy@marketflux.app respectively. We treat all security reports with highest priority.
For media enquiries, partnership proposals, or affiliate programme questions, reach us at partnerships@marketflux.app. Please include a brief overview of your organisation and the nature of the collaboration.
Standard support is handled within 2 business days. Pro subscribers receive priority response within 24 hours. Security and data privacy requests are acknowledged within 72 hours and resolved within 30 days per regulatory requirements.